FAQ'S

Frequently Asked Questions (FAQs)

Are your perfumes authentic?

Yes. At Perfume Souq, we are committed to offering 100% authentic fragrances sourced from trusted suppliers and authorized distributors whenever possible.

How long does delivery take?

Delivery times vary depending on your location. Most orders are processed quickly and delivered within the estimated timeframe shown at checkout.

Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on your delivery location and the options available at checkout.

Can I return or exchange a perfume?

Due to the nature of fragrance products, returns and exchanges are subject to our return policy. Please contact our support team for assistance.

How can I track my order?

Once your order is shipped, you will receive a tracking number and shipping updates via email or WhatsApp.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and photos, and we will help resolve the issue.

How can I contact customer support?

You can reach our customer support team through our Contact Us page, email, or WhatsApp. We are always happy to assist you.

Do you offer discounts and promotions?

Yes. We regularly run special offers, seasonal promotions, and exclusive deals. Subscribe to our newsletter or follow our social media channels to stay updated.